Skip to content

What happens if I decide to terminate my services agreement with Soultenders?

You will need to inform our Provider Relations team to begin the steps to terminate your contract with Soultenders. Providers are responsible for ensuring their current patients have been informed...

Where are the offices located?

We currently have 12 locations all over Southern California within which you may operate your practice and we continue to grow!  Our current locations are Arcadia, Burbank, Cerritos, Claremont, Pasadena,...

Where can I submit a claim?

Although you will be responsible for the accuracy and completeness of claims information, our Support Team will submit insurance claims on your behalf as part of our practice management services....

What happens if I have a crisis case?

If you need additional support or guidance on next steps for a crisis case our Soultenders Provider Relations team is here for support. This is an important service we offer...

Who can I contact with questions or for help?

Members of our Provider Network have access to a dedicated Support Team and a Provider Relations team that will be available to answer any questions you have. Each office location...

How does direct deposit work?

If you enroll in direct deposit by ACH, your revenue will be paid electronically to your business bank account by or around the 3rd of each month. Due to ACH...

When will I get paid?

Soultenders, as a practice management company, works for you as a customer provider for the non-clinical administrative and contract management services to support you in your clinical practice. Typically, this...

Do I set my own cash rate or does Soultenders decide it for me?

You are your own independent business, so you get to set your own cash rates!  Soultenders’ intake paperwork is pre-set with industry standard fees to help ensure that clients are...

What health insurers contract with Soultenders?

Soultenders and therapists in our Provider Network currently accept the following health insurances: Aetna Anthem Commercial Champ VA Cigna Compsych Healthnet Healthnet Federal Services HMA HMC Kaiser Permanente Keenan &...

Am I required to accept health insurance?

You have the option to opt out of accepting health insurance plans. Our mission is to provide affordable mental health services to clients in our communities. A majority of therapist...