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Building Confidence and Skill in Working with Challenging Clients


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Clinicians cannot escape eventually working in challenging client situations or with challenging clients. Personality disorders, substance use, suicidality, and boundary issues can be common sources of stress and uncertainty for some clinicians. This workshop will introduce key factors that can make cases and clients challenging and introduce learners to strategies to manage themselves in the face of client resistance and other difficulties. Explore the use of Motivational Interviewing skills to “roll with resistance”, the power of validation and empathy, and how clinicians demonstrating mastery of their own internal experience with challenging clients is pivotal to building confidence and success. The reality of imposter syndrome will be shared to encourage learners to adopt more balanced viewpoints of their skills, contributions, and work.